May 25, 2017 · West Coast Media Solutions Inc. · 12 min read
Ask only for what running the class safely requires, explain why each sensitive question is there, keep the answers where few people see them, and delete them once the season ends.
Registration season
Late May is registration season. Summer camps fill up, fall classes open their lists, and parents fill in forms on their phones in the evenings.
A typical form asks for the child's name and birthdate, school, home address, a parent's phone and email, an emergency contact, a health card number, allergies, medications, and a box for anything else.
That is a great deal of information about a child, typed into a website by someone trusting the business to look after it.
Most of these forms were built once, copied from another camp's form, and never questioned. Some of what they ask is needed. Some is habit.
What the law asks, in general terms
Canadian privacy law for businesses rests on a few plain principles. PIPEDA, the federal law, covers commercial activity in most provinces.
Several provinces have also passed privacy laws of their own for businesses, and where and how a business deals with personal information decides which law applies.
Collect only what you need for a purpose you can name, and tell people what that purpose is. Protect what you hold, and keep it only as long as the purpose lasts.
Health details and information about children deserve more care than a mailing address. Read this as general information; a lawyer can say how the rules apply to your own classes.
Questions worth cutting
Go through the form one field at a time and ask what would go wrong without it.
Full birthdate, when an age or school grade sorts the groups.
Health card number, which a short class rarely needs.
Home address, unless you mail something to it.
School name, which nothing in a weekend class uses.
Open health questions that invite a full medical history.
How did you hear about us, made compulsory.
The fifth is the one that collects the most. A box labelled medical history gets a paragraph of diagnoses, when the instructor needed to know one thing: what to do if something happens.
Asking about health narrowly
Some health information is genuinely needed. A camp leader should know about allergies, medication the child carries, and anything needing a quick response, such as an inhaler or an auto-injector.
Ask exactly that, in words a parent can answer: does your child have an allergy or condition we should know about to keep them safe, and what should we do if it comes up.
A specific question gets a specific answer. An open box headed medical information gets everything, including details nobody running a class should hold.
Explain why, on the form itself
Parents give information more comfortably when they can see what it is for. One line under a field does the job.
Under the emergency contact: so we can reach someone if we cannot reach you. Under the allergy question: so the instructor knows before the first class, not after.
A short note at the end covers the rest: who sees the answers, where they are kept and when they are deleted. Plain sentences beat a link to a policy nobody opens.
Photographs and newsletters, asked separately
Two requests often hide in the terms: permission to photograph the children for the website, and permission to send the parent a newsletter.
Give each its own unticked box, and let registration go through either way. A parent who wants the class but not the photographs should not have to choose.
The newsletter also falls under Canada's anti-spam law, which expects consent to marketing email to be asked for clearly and on its own, and does not accept a box ticked in advance.
A worked example
A model train and hobby shop in a suburban strip mall runs Saturday model-building classes for children and a week-long day camp each July, with registration through a form on its website.
The form had been copied from a sports camp years earlier. It asked for a full birthdate, school, home address, a health card number and a large box headed medical history.
Every submission was emailed to the owner's personal address, where three summers of children's details sat in one inbox. The form plugin kept its own copy of each entry on the website as well.
Nobody had chosen any of this. It was simply what the old form did.
The new form asks for the child's name and age, a parent's name, phone and email, an emergency contact, and one question about allergies and conditions, each with a line saying why.
Photographs have their own unticked box. Submissions go to a shop address two people read, stored entries are cleared the week after camp, and the old emails are gone.
Where the answers end up
A form rarely keeps its answers in one place. Each submission is usually emailed to someone, often stored by the form plugin on the website too, and sometimes printed for the instructor.
Every copy counts: an inbox open on a shared computer, a clipboard on the counter, a forgotten list of entries on the website.
The form page should load over HTTPS, so answers travel encrypted. From October, Chrome will also show a not secure warning on plain HTTP pages the moment anyone types into a form field.
Deleting after the season
Information collected to run a camp in July has done its job by September. Keeping it longer serves nobody, and every extra month is another month it could leak.
Decide what you must keep and for how long: payment records for your accounts, and an incident report if something happened. Delete the health notes, emergency contacts and printouts.
Put the deletion date in the calendar now, not in a quiet week that never comes.
Returning families fill in a fresh form next year, which also catches the allergy that appeared over the winter.
The counter-case
Some programs genuinely need more. An overnight camp, a sport with real injury risk or a class for children with particular needs may require detailed health information.
A business in that position should get proper advice on what to collect and how long to keep it, rather than relying on a short list like this one.
For a craft class or a day camp, though, the principle holds: ask for less, say why, guard it, and delete it when the season ends.
Before registration closes
Read your form as a parent would.
Cut fields nobody uses to run the class.
Narrow the health question to safety needs.
Add a line explaining each sensitive field.
Separate photographs and newsletters into unticked boxes.
Find every copy of the submissions.
Set a deletion date for after the season.
Step six is the one that surprises owners. The form can be tidy while three years of answers sit in an inbox, on the website and in a drawer.
What running the class safely requires: the child's name and age, a parent's contact details, an emergency contact, and one question about allergies or conditions.
Do I need a child's full birthdate?
Usually not. An age or school grade sorts children into groups, and a full birthdate is one more personal detail to protect.
How should the form ask about health?
Narrowly. Ask about allergies, medication the child carries and anything needing a quick response. An open medical history box collects far more than any instructor needs.
Can photo permission sit in the terms?
Better not. Ask about photographs and newsletters with separate unticked boxes, and let parents register whether or not they tick either one.
Where do the form answers end up?
Usually in several places: an emailed copy, an entry stored by the form plugin, and printouts for instructors. Every copy needs the same care and deletion date.
When should registration information be deleted?
After the season ends, keeping only what you need, such as payment records for your accounts or an incident report. Put the deletion date in the calendar now.
West Coast Media Solutions Inc. provides web design, web development, hosting, digital marketing, and business consulting to organisations across Canada, drawing on more than twenty-five years in the field.
Registration form copied from somewhere else?
Send us the link. We will go through it field by field and show you what can safely come off.
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Effective Date: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada
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Last updated: April 2026
Accessibility Statement
1. Our Commitment
West Coast Media Solutions Inc. is committed to ensuring digital accessibility for people of all abilities. We continually work to improve the user experience for everyone who visits our website and strive to conform to applicable accessibility standards and guidelines. We believe the internet should be available and accessible to anyone, and we are committed to providing a website that is accessible to the widest possible audience.
2. Standards and Guidelines
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, published by the World Wide Web Consortium (W3C). These guidelines provide a framework for making web content more accessible to people with disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Conformance with these guidelines also helps make web content more usable for all users.
3. Measures Taken
To ensure accessibility, we have implemented the following measures across our website: semantic HTML5 markup for proper document structure and screen reader compatibility; descriptive alt text for all meaningful images; sufficient color contrast ratios between text and background elements; keyboard-navigable interface elements including menus, links, buttons, and form fields; clear and consistent navigation structure throughout all pages; responsive design that adapts to different screen sizes, devices, and zoom levels; and descriptive link text that provides context about link destinations.
4. Assistive Technology Compatibility
Our website is designed to be compatible with commonly used assistive technologies, including screen readers such as JAWS, NVDA and VoiceOver, screen magnification software, speech recognition software, and alternative input devices. We build to accessibility standards and use automated testing tools during development. Where a specific assistive technology presents a barrier, we welcome reports so we can address it.
5. Multimedia Content
We strive to ensure that multimedia content on our website is accessible. Where video or audio content is provided, we aim to include captions, transcripts, or audio descriptions as appropriate. Images used for decorative purposes are marked accordingly so they do not interfere with screen reader navigation.
6. Document Accessibility
We are working to ensure that downloadable documents and files published on our website are accessible. Where possible, we provide content in accessible HTML format in addition to or instead of PDF format. For PDF documents, we strive to ensure they are properly tagged and structured for assistive technology access.
7. Third-Party Content
Our website may include content or functionality provided by third-party services, including embedded videos, social media feeds, analytics tools, and web fonts. While we make every effort to select accessible third-party solutions, we cannot guarantee that all third-party content meets accessibility standards. We welcome feedback on any third-party content that may present accessibility barriers.
8. Ongoing Efforts
Accessibility is an ongoing effort. We regularly review our website for accessibility issues, train our content team on accessibility best practices, incorporate accessibility testing into our development workflow, conduct periodic audits using both automated tools and manual testing, and monitor feedback from users to identify areas for improvement. We are committed to addressing any issues promptly and transparently.
9. Known Limitations
Despite our best efforts, some content on our website may not yet be fully accessible. We are aware that older content, certain complex interactive elements, and some third-party integrations may present challenges. We are actively working to address these limitations and improve accessibility across all areas of our website. If you encounter a specific barrier, please let us know so we can prioritize a solution.
10. Feedback and Contact
We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers, have suggestions for improvement, or need assistance accessing any content or functionality, please contact us. You can reach West Coast Media Solutions Inc. at 2400 - 1111 West Georgia Street, Vancouver, BC V6E 4S4, Canada, or by telephone at (800) 959-4590. We aim to respond to accessibility feedback within 5 business days and to resolve reported issues as quickly as possible.
Last updated: April 2026 | West Coast Media Solutions Inc., Vancouver, BC, Canada